Shipping & Returns Policy
Order Processing & Shipping Responsibility
- FRYDO does not handle shipping directly. All shipping is managed by the brand, boutique, or designer from which the item was purchased.
- Each seller has their own shipping rates, estimated delivery times, and policies.
- Upon checkout, customers will receive an order confirmation with shipping details provided by the seller.
- Tracking information, if available, will be sent directly by the seller or included in the order confirmation.
Returns & Exchanges
- Since FRYDO is a marketplace, each brand, boutique, or designer sets its own return and exchange policies.
- Items must be unused, unworn, and in their original packaging to be eligible for return (if applicable).
- Custom, made-to-order, or final-sale items may not be returnable, depending on the seller's policy.
- Return shipping costs and methods are determined by the seller.
Damaged or Defective Items
- If you receive a damaged or defective item, contact the seller immediately.
- Each seller has its own policy regarding defective or incorrect orders.
- Customers should report any issues within 48 hours of receiving the item.
- If the seller does not respond or fails to resolve the issue, contact FRYDO Support at support@frydo.ca for assistance.